FAQ

About the Service

What is KICKS PASS?

KICKS PASS is an app that monitors sneaker drop information from popular retailers such as Nike SNKRS, Supreme, and Kith in real time and delivers push notifications straight to your device. It helps you stay on top of new releases, restocks, and SNKRS Pass events.

Which brands and sites are supported?

We currently support the following sites:

Nike SNKRS
Supreme (JP, US, EU)
Kith

Additional sites are planned for future updates.

How often is drop information updated?

Drop information is updated automatically at regular intervals. However, since data is sourced from third-party retailers, there may occasionally be delays or inaccuracies.

Accounts

Do I need an email address to sign up?

No. KICKS PASS uses anonymous authentication, so you don't need to provide any personal information such as your name or email address. Just install the app and you're good to go.

How do I delete my account?

You can delete your account from the Settings screen within the app. Once deleted, all data stored on our servers will be permanently removed.

Can I transfer my data when switching devices?

Because KICKS PASS uses anonymous authentication, data transfer between devices is not currently supported. A new account will be created on your new device.

Notifications

What types of notifications can I receive?

You can receive three types of notifications:

New Releases — Upcoming sneaker drop announcements
Restocks — When sizes become available again on previous drops
SNKRS Pass — Nike SNKRS Pass event alerts

Can I toggle each notification type individually?

Yes. You can enable or disable each of the three notification types independently from the Settings screen within the app.

I'm not receiving notifications. What should I do?

Please try the following:

Make sure notifications for KICKS PASS are enabled in your device settings
Verify that notification settings are turned on within the app
Update the app to the latest version
If the issue persists, try reinstalling the app

Pricing & Subscriptions

What's the difference between the free and Premium plans?

The free plan provides access to basic features with certain limitations. The Premium Plan removes these limitations and unlocks all features. See the app for detailed plan comparisons.

How do I cancel my subscription?

Subscriptions are managed through your device settings, not within the app:

iPhone: Settings > Apple ID > Subscriptions
Android: Google Play Store > Payments & subscriptions > Subscriptions

After cancellation, the Premium Plan remains available until the end of the current billing period.

Can I get a refund?

Refunds are subject to the policies of the Apple App Store or Google Play Store. We do not process refunds directly.

Privacy & Data

What personal information do you collect?

KICKS PASS uses anonymous authentication and does not collect personally identifiable information such as your name or email address. The data we collect includes an anonymous user ID, device token (for notifications), platform information, subscription status, notification preferences, and monitoring preferences. For full details, see our Privacy Policy.

Where is my data stored?

User data is stored in Google Cloud SQL (PostgreSQL) hosted in the United States. All communications are encrypted via HTTPS.

Troubleshooting

The app isn't working properly. What should I do?